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WhatsApp verifies user identities through phone numbers and enables users to communicate with other WhatsApp users globally without any additional charges, only requiring an internet connection. It supports multiple operating systems, including iOS, Android, Windows Phone, etc., allowing users to seamlessly switch between different devices.
As one of the world's most popular communication applications, WhatsApp has billions of users globally, serving as an essential tool for daily communication and playing an increasingly significant role in fields such as business, education, healthcare and so on.
WhatsApp Business API provides a simple, secure, and reliable channel for you to reach global target users, you can engage across the customer journey with its high-quality two-way interaction features, including:
- Finish customer authentication by sending a one-time password via WhatsApp
- Send one-way WhatsApp messages for alerts or notifications
- Send multi-media and personalized marketing messages
- Communicate with customers on WhatsApp, building a close user experience
- Sales conversation, building a long-term customer relationship
Apart from the API, YONI-TECH also enables businesses to use WhatsApp through a web interface, including sending bulk messages of marketing and receive and reply customer messages, which is a simpler solution that does not require any development work.
Features of WhatsApp
Rich media
WhatsApp supports a variety of formats such as text, photos, videos, voice calls, links, PDF, etc, customers can obtain the key information of campaigns quickly, improving the efficiency of communication.
Low costs
WhatsApp Business Platform is charged per conversation, which includes all messages delivered in a 24-hour session. So, it’s more cost-effective compared to traditional channels.
High reading rate
WhatsApp has a read rate of up to 75% and a click rate of 15%, helping you maximize marketing effectiveness and achieve business growth.
Available solutions
YONI-TECH provides you with various solutions based on WhatsApp Business open API, including:
- WhatsApp API: sending and receiving WhatsApp messages quickly through simple API for developers.
- Campaign: Do not require any development work, a simple way to send bulk messages to customers.
- Inbox: Live Chat tool. Agents have to chat with customers via WhatsApp.
Create your WhatsApp Business Account
Please check the WhatsApp commerce policy, this policy determined which companies can get access to the WhatsApp Business Platform.
Then please read the section on the signup process, this section explains all the material needed of creating an account, the process, and what to do next, including:
- Embedded signup: create your WhatsApp Business Account and sender through the process of embedded signup provided by YONI-TECH.
- Submit business verification: provide documents that have legal qualifications about your business, which can improve the message limitation.
- Apply for an official business account (OBA), green tick: the company that has got through the verification will show a green badge near the company name on WhatsApp (optional).
What's next
- Submit a message template: To start a conversation with a new user or an existing user who hasn't messaged you in more than 24 hours, you need to use a message template.
- Build applications through WhatsApp API: use the REST API provided by YONI-TECH to send and receive WhatsApp messages, and quickly integrate with internal applications.
- Campaign: Do not require any development work, a simple way to send bulk messages to customers.
- Inbox: Live Chat tool. Agents have to chat with customers via WhatsApp.